Frequently Asked Questions
Back to Resources
1. What is videoconferencing?
Videoconferencing is a communications technology which uses specialized equipment to enable people to see and hear one another over existing telephone lines or the Internet. Videoconferencing using the RISE Network is completely interactive- with no “floating heads” like the videoconferencing of the past.
2. Who can use the service?
Videoconferencing is available in libraries throughout the Marigold, Shortgrass and Chinook Arch Library Systems and anyone can use it.
3. What can I use videoconferencing for?
Videoconferencing can be used for distance education, interviews, medical consultations, business/committee meetings, to access library programming and much more. What can videoconferencing do for you?
4. Who should I contact if I want to use videoconferencing at my library?
If you would like to use this service at your local library, please speak to the librarian or library manager.
5. How much notice should be given to schedule a videoconference?
Please give the library as much notice as possible. Advanced notice is necessary to ensure that the room and the equipment are available. Notice is especially important if your conference requires connection of more than two sites or a number of external sites as a test must be completed at least one week prior to your session.
6. Can I connect to places outside the RISE Network?
Yes. The RISE Network can connect to other videoconference sites anywhere in the world! Keep in mind that connecting to those outside of our network (i.e. external) requires a test to ensure connectivity – so plan ahead!
7. How much does it cost?
Videoconferencing using the RISE Network is currently free of charge.
(Note: some libraries may charge a room rental fee)
8. How do I participate in a program I saw on the calendar?
If you see a program on the calendar that you would like to participate in, speak to your local librarian or library manager. Some programs posted on the calendar may be full, so look at the list of participating libraries.
9. I’ve signed up for a videoconference, now what?
If you are the library manager and you have registered your library for a program, all you have to do is promote the program in your community and ensure that your equipment is plugged in at least one hour prior to the start of the session.
If you are a library patron using the equipment, simply ensure that you arrive at the library at least 30 minutes prior to the start of your session/meeting.
10. What is MOVI and how can I use it?
MOVI is a mobile videoconferencing solution that allows users to connect to videoconferences from their home or office computer. All you need is a MOVI account, a High Speed Internet connection, the MOVI software and a USB camera to connect. If you would like to use MOVI, please speak to local library staff.
11. Is there any etiquette to follow in a videoconference?
Yes. Click here to learn more.
12. I have a program that I would like to share. Who do I contact?
If you know of a program (or would like to present one yourself!) that you think people in southern Alberta would be interested in, approach your local library staff.
13. How is my privacy protected during a videoconference?
Your privacy is protected using encryption (when possible) and also by Alberta’s Freedom of Information and Protection of Privacy Act (FOIP).
14. How does FOIP protect my privacy during a videoconference?
A videoconference is just like any other library program you participate in. Under FOIP, libraries can take photographs at public events and use the information in displays or newsletters. A public event or activity is something that is noteworthy, supervised or organized in some way and one that is meant to be open or accessible to the public.
(Check out the FOIP website for more information http://foip.alberta.ca/faq/public_libraries.cfm)
15. Can videoconference sessions be recorded?
Videoconference sessions can be recorded, but only with the expressed permission of the host library and the presenter. If you are a presenter and you would like your session recorded, be sure to ask library staff when arranging your session.
16. Who do I contact if I have technical difficulties?
If you have technical difficulties during a videoconference, first consult the Troubleshooting Guide. If the problem persists, contact your library system’s IT Department.
17. How do I dial the “@” symbol?
Take a look at this video from TANDBERG to learn more.
18. How do I dial a dot (.)?
Take a look at this video from TANDBERG to learn more.
19. How do I hook up a laptop to share a presentation?
Follow the steps on this Tip Sheet.
20. How do I move the camera?
Take a look at this video from TANDBERG to learn more.
21. How do I mute and un-mute the microphone?
Take a look at this video from TANDBERG to learn more.
22. What do I do if the screen is dark?
Consult the Troubleshooting Guide. If the problem persists, contact your library system’s IT Department or a member of the RISE Team.
23. What do I do if there is no sound?
Consult the Troubleshooting Guide. If the problem persists, contact your library system’s IT Department or a member of the RISE Team.
